Returns and Exchanges

If for any reason you are not satisfied with your purchase you can return it to Undressed within 7 days after you receive it.Exchanges are also available.

Previous recommendations

Please make sure you wear appropriate undergarments when trying on the merchandise.

If you want to return your purchase please note that the products that don’t have original tags and hygienic liners in place, are damaged, laundered in any way, soiled, worn, damaged, have deodorant stains, smoke damage or a musty odor damaged will not be taken back.

General information

If you are not 100% satisfied with your purchase, you can either return your order or exchange it for something else.

Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them.

We will not be held responsible for item(s) lost or damaged in transit.

Any merchandise returned to us after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged.

Undressed  will ship all soiled, worn, laundered and damaged items back to the customer, as we can no longer re-sell the merchandise.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.

Returns or exchanges must be addressed to:

Alex Abadzhieva
36 Burel str.
Sofia 1408

Refunds and exchanges

Return for refunds are accepted within 7 days from the delivery date.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Refund will be make after the returned product is approved for it.

Exchanges will not be made until the returned item is received and approved for it.

Exchanges will be processed within 2 business days of being received.

In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

If you have any other question, feel free to contact us at


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Get Undressed, at your doorstep

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Undressed means easy-going

Easy return or exchange within 7 days of purchase. No questions asked.

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